The following is a look at a host of issues of special interest to school, church and community organization officials. For convenience, all information is presented in question-and-answer format.

Please note that all LCG policies are subject to change without notice.

WHAT IS REQUIRED OF SCHOOLS AND COMMUNITY ORGANIZATIONS INTERESTED IN OFFERING ASHBY'S GREAT EXPECTATIONS PROGRAM FOR HIGH-POTENTIAL TEENAGERS OR ASHBY'S GREAT EXPECTATIONS PROGRAM FOR WORKING ADULTS?

Accredited secondary schools, and recognized churches and community organizations provide one completed copy of the APPLICATION & AGREEMENT to establish an account. Up to 2 sets of sample student materials may be purchased from LCG or any local LCG representative. Copies of sample materials are for official review purposes only.

An active account is necessary to purchase
Ashby's Great Expectations courseware and benefit from any volume discounts and special offers made available by The Leadership Capital Group LLC and its affiliates.

All LCG materials are protected by USA copyright and international treaty. Under no circumstances may any content or materials owned by The Leadership Capital Group LLC be duplicated locally or used for any purpose other than their intended purpose.

WHAT IS THE COST OF THE STUDENT MATERIALS?

Student tuition is $999 per person, including materials. Ground shipping and handling within the continental USA is included in the purchase price. Any taxes are extra.

Individual checks from class members cannot be accepted.

HOW LONG DOES IT TAKE TO RECEIVE COURSEWARE MATERIALS?

Materials are processed and shipped from New York. Please allow 4-6 weeks for delivery.

WHO DELIVERS THE PROGRAM?

All Ashby's Great Expectations sessions and reinforcement modules are easily delivered by one adult facilitator.

Facilitators are typically local school, church or community organization faculty members selected, supervised and compensated by the host school or organization.

IS IT POSSIBLE TO OFFER THE 12-WEEK CORE PROGRAM AND NOT THE REINFORCEMENT PHASES (EMBED & ENCORE)?

Yes, but it's not recommended. The Embed and Encore reinforcement phases strengthen and build-upon the 10 skills and attitudes developed during the core portion of the process. They are a very important part of the Ashby's Great Expectations experience, and a major contributor to the remarkable growth and improvement achieved by the overwhelming majority of LCG class members.

Both
Embed and Encore are easy and inexpensive to adminster, and research shows the return-on- investment (ROI) is remarkably high. All schools and organizations offering the Ashby's Great Expectations core program are strongly encouraged to include both phases in their plans for students.

HOW ARE FACILITATORS COMPENSATED?

Any compensation provided for the delivery of Ashby's Great Expectations classes is provided by the host school, church or community organization, and may be incorporated into the "tuition" charged to program participants. Ashby's Great Expectations instructors are school, church or community organization employees or agents, not agents, employees or representatives of The Leadership Capital Group LLC or any of its divisions or affiliates.

HOW ARE FACILITATORS TRAINED?

The materials provided to Ashby's Great Expectations instructors are among the best in the industry. As a result, most experienced instructors and school teachers don't require special training. However, for those new to leadership skills training a 3-day facilitator conference by LCG representatives can be scheduled locally.

For more information about the cost of facilitator conferences and conference scheduling please email us at fashby1@optonline.net or speak to your local
Ashby's Great Expectations representative.

DOES LCG ASSIST WITH THE ARRANGING OF CORPORATE OR COMMUNITY SPONSORS?

No. As much as it might like to, The Leadership Capital Group LLC is not able to assist with the arranging of support from other organizations. Any such efforts are solely a local responsibility.

WHAT STUDENT MATERIALS ARE PROVIDED BY LCG AND WHAT NEEDS TO BE PROVIDED BY SCHOOLS AND COMMUNITY ORGANIZATIONS?

The Leadership Capital Group LLC agreed to several policy adjustments in April 2010 to enable school, church and community organization officials to capitalize on their ability to buy books and other course materials at rates available only to not-for-profit organizations. The new policies have resulted in a significant reduction in the per-student fees originally established by LCG for its Ashby's Great Expectations courseware.

The Leadership Capital Group LLC typically provides the following student materials and services for its current courseware fee:

A) One
Student Guide per student (with 3-ring binder),
B) One Student Attache' Case per student,
C) One
Prior Learning Portfolio Supplement per student,
D) One
Progress Report per student (plus several extras),
E) One Great Expectations T-shirt (or comparable substitute) per student
F) One
Certificate of Completion per student with matching folder (plus several extras).

Schools, churches and community organizations hosting
Ashby's Great Expectations classes typically provide the following student materials and services:

A) The appointing of an
Official Client Contact,
B) The organizing of classes,
C) Up to 3 softcover textbooks per student (cost: approximately $30 per person),
D) The program delivery, and
E) A variety of inexpensive handouts and program awards (average total of $5 per person)

The cost per person of the materials and services provided by schools, churches and community organizations may be incorporated into the "tuition" charged to participants.

It's important to remember that the Great Expectations process is sold in a
bundled format only, which means that all materials and process phases (24-Session Core Program, any Embed or Encore reinforcement phases) are included in one tuition charge, and that no materials or process phases are sold separately.

School and communityorganization officials promise to adhere to this provision as a part of their Application & Agreement.

WHAT IS THE LCG RETURN POLICY?

The Leadership Capital Group LLC wants all clients and class members to be happy with their courseware investments. Therefore, a one-time refund (minus $49 original shipping and handling per set) will be provided to participating schools, churches and community organizations wishing to return up to 10% of any order of 100 (total) units or less of Ashby's Great Expectations student courseware sets within sixty days of the original shipment date. (*)

Example
Original Purchase = 100 sets of student courseware materials
Eligible for Return & Refund per LCG Policies & Restrictions = Up to
10 sets

This policy is intended to help minimize any expense to parents, schools, churches or community organizations created by students wishing to cancel or postpone their participation in a Great Expectations class just prior to Session #1 of the core program. Returns may be made by authorized client representatives at any time within the sixty (60) day period provided all items are unused, intact and in their original packaging.

The LCG return policy applies only to orders of 100 total units or less of
Ashby's Great Expectations courseware purchased from LCG by participating schools, churches and youth organizations.

Materials purchased from LCG affiliate or reseller organizations are excluded from this return policy.

LCG does not attempt to influence local enrollment, refund or registration policies, nor does it issue materials or refunds to individual class members, consumers or facilitators. School, church and community organization officials should please be sure to contact The Leadership Capital Group LLC by email for an address confirmation prior to the return of any Great Expectations materials.

WHAT IS THE ROLE OF THE OFFICIAL CLIENT CONTACT?

One of the challenges LCG faced several years ago when it was first starting to expand involved trying to communicate with multiple authorized representatives within client organizations. Given the nature of our business the result was often more mis-communication than anything else, and an endless battle trying to keep our email lists and other contact information current.

We solved the problem by simplifying our communications with clients purchasing courseware from us via the establishing of
one person per client as the official contact. The result has been a big improvement in our communications with customers, far fewer miscommunications, and a much more efficient and cost-effective way of doing business. Happily, our best customers seem to like the current approach as much as we do, so we're pretty sure we've created a comfortable way of doing things for everybody.

The Official Client Contact is the person who handles all communications to and from The Leadership Capital Group LLC and/or its authorized affiliate on behalf of his or her organization. Most often a senior administrator with a reputation for being organized, outstanding client contacts have a deep-seated belief in the
Ashby's Great Expectations process and the important benefits to be had by those taking the program. A prior history in sales is considered a plus, as is some business or other private-sector experience.

In addition to handling all communications, most client contacts also serve as the person primarily responsible for all matters pertaining to the offering of Great Expectations programs within the school, church or community organization, including:

Any Promotional Efforts to Help Fill Classes
The Enrolling of Students
The Maintaining of all Records
The Scheduling of Classes
The Ordering of Student Materials
Assuring the Proper Use of all Materials
The Resolving of any Difficulties
The Assigning of Instructors & Class Assistants
The Collecting of Any Tuition Payments from Students and Parents, and
The Purchasing of Textbooks, Course Awards and the Other Locally-Provided Course Materials

Of course, the fact most secondary school administrators, and most church and organization officials have extensive experience organizing and presenting educational programs makes getting a good system in place a great deal easier.

WITH WHOM ARE PARENTS & STUDENTS CONTRACTING WHEN ENROLLING IN AN ASHBY'S GREAT EXPECTATIONS CLASS?

The Leadership Capital Group LLC serves only as a provider of courseware to Ashby's Great Expectations classes. Host schools, churches and community organizations accept full responsibility for all aspects of the organizing and presenting of all Ashby's Great Expectations programs, including, but not limited to, the safety of all participants, the assuring of quality and the resolving of any difficulties or conflicts.

WHAT ARE THE REQUIREMENTS FOR FACILITATORS? (*)

All Ashby's Great Expectations instructors must:

A) Show proof of a minimum of a Bachelor's Degree from a regionally-accredited college or university,
B) Be endorsed by his or her immediate supervisor,
C) Have at least five years of professional teaching or leadership training experience, and
D) Have an active LCG facilitator agreement.

(*) Instructor requirements are adjusted as appropriate for those teaching classes outside the USA.

WHAT IS THE IMPACT ON THE ORGANIZATION CULTURE?

Dr. Frank Ashby wrote a popular book for managers and executives several years ago called Revitalize Your Corporate Culture. Inspired by research suggesting a connection between comprehensive leadership training and improvements in organizational work environments, Dr. Ashby showed that once a certain number of people within an organization began practicing the interpersonal aspects of a quality leadership process a very positive ripple effect began happening within the culture of the organization. Follow-up studies at several universities confirmed the merits of the theory, and included additional evidence showing a connection between comprehensive (i.e. multi-phase, multi-year) leadership training and ongoing increases in worker morale, motivation and loyalty, and ongoing decreases in absenteeism, turnover and formal complaints.

The findings and recommendations in
Revitalize Your Corporate Culture apply as much to American secondaryschools, churches and community organizations as they do to business organizations. With all the concern today about the effects of chronic bullying, peer ridicule and elite cliques on the emotional development and well-being of teenagers, The Leadership Capital Group LLC believes that processes like Ashby's Great Expectations offer important benefits to not only program participants, but also the environments in which they live, work and learn.

WHAT ARE THE PRIMARY TEACHING TECHNIQUES?

One very important distinction between Ashby's Great Expectations programs and a typical high school or middle school course is the amount of student activity and participation involved in each session. Good training programs keep students actively involved throughout the majority of most meetings. There is much less emphasis on note-taking and far less lecturing and explaining of things by facilitators. LCG programs are known for sweeping people into action early at every session and keeping them positive, involved and enthusiastic (P-I-E) pretty much continuously. It's very important that all Ashby's Great Expectations facilitators truly embrace this approach.

Those leading
Ashby's Great Expectations classes are asked to keep clearly in mind that the core program is first and foremost a training process designed to build and practice new skills, not an educational process designed to provide new knowledge. Some compare our teaching techniques to those of a baseball or basketball coach at a team practice. The emphasis is on "doing" and practicing in a laboratory-like setting. There's a lot of activity, and very little passive listening, note-taking and test-taking. Both approaches have their place, of course. And one is no better than the other. But in a training program like Ashby's Great Expectations for High-Potential Teenagers and Ashby's Great Expectations for Working Adults it's important instructors view themselves more as coaches and less as teachers. On average, Ashby's Great Expectations instructors do far less talking and explaining of things than most outstanding high school and middle school teachers, and far more interactive facilitating, encouraging and coaching.

Ashby's Great Expectations facilitators will find a good deal of detail about the special learning environment created in Ashbyclassrooms in their instructional materials. Among other things, they'll find that everything we do in every session of the process(es) is positive, not negative or even constructively critical. We build exclusively on strengths, not weaknesses, and use heavy doses of appreciation and applause to motivate and inspire. The uplifting, confidence-producing building-block techniques LCG members have been using with managers and executives for nearly thirty years have stimulated transformations and break-throughs in thousands of adult class members. And they'll do precisely the same thing for serious-minded teenagers in the hands of a sensitive, yet demanding instructor. All it takes is an appreciation for the very special training techniques employed in Ashby's Great Expectations programs, and a willingness to let the process unfold over time for each class member.

HOW HARD IS IT TO ORGANIZE AND RUN THE EMBED REINFORCEMENT PHASE?

There's really very little effort and expense involved, despite the enormous training-related value of the modules. Most clients think of their Embed phase as simply an ongoing series of self-improvement workshops, each announced in advance and involving any number of graduates from any number of core program classes. No special materials are required, and only one faculty member is needed to facilitate each meeting regardless of the number of participants.

Embed meetings involving a large number of core program graduates are typically held in the host organization auditorium or gymnasium. Participants are asked to bring only an open mind, a willingness to participate and their Ashby's Great Expectations Student Guides. There are no extra charges of any kind and although strongly encouraged by most organizations and institutions, attendance is strictly voluntary.

Emprovide a potent opportunity for Ashby's Great Expectations graduates to keep strengthening and building-upon their skills. A number of co-teaching and co-leading opportunities for both graduates and class assistants is also a part of every meeting.

Most business clients schedule one Embed module per week for employees, although some prefer a bi-weekly schedule. Several larger-sized (Fortune 500) organizations now schedule at least one Embed module each day of the week (M-F) for maximum employee convenience and benefit.

ARE PRINTED BROCHURES & OTHER PROMOTIONAL ITEMS AVAILABLE?

The Leadership Capital Group LLC does not distribute brochures or other promotional items directly to prospective class members. A (downloadable) flyer and larger-sized brochure will be available shortly in the FAQ section of this website for local duplication.

Ashby's Great Expectations t-shirts and other LCG clothing items are provided exclusively to class members, facilitators and class assistants as a part of the program materials. These items are not sold separately.

These skills have enabled good
people to do
great things for centuries.

They are the skills our young people need to compete in a global
economy. And the sooner in life they start working on them the better.

Franklin C. Ashby, Ph.D.
American Council on Education
Washington, D.C.

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