The following is a look at a host of issues of special interest to school, church and community organization officials. For convenience,
all information is presented in question-and-answer format.
Please note that all LCG policies are subject to change without notice.
WHAT IS REQUIRED OF SCHOOLS AND COMMUNITY ORGANIZATIONS INTERESTED IN OFFERING ASHBY'S GREAT EXPECTATIONS
PROGRAM FOR HIGH-POTENTIAL TEENAGERS OR ASHBY'S GREAT EXPECTATIONS PROGRAM FOR WORKING ADULTS?
Accredited secondary schools, and recognized churches and community organizations provide one completed copy of the
APPLICATION & AGREEMENT to establish an account. Up to 2 sets of sample student materials may be purchased from LCG or any
local LCG representative. Copies of sample materials are for official review purposes only.
An active account is necessary to purchase Ashby's Great Expectations courseware and benefit from any volume discounts and special
offers made available by The Leadership Capital Group LLC and its affiliates.
All LCG materials are protected by USA copyright and international treaty. Under no circumstances may any content or materials
owned by The Leadership Capital Group LLC be duplicated locally or used for any purpose other than their intended purpose.
WHAT IS THE COST OF THE STUDENT MATERIALS?
Student tuition is $999 per person, including materials. Ground shipping and handling within the continental USA is included in the
purchase price. Any taxes are extra.
Individual checks from class members cannot be accepted.
HOW LONG DOES IT TAKE TO RECEIVE COURSEWARE MATERIALS?
Materials are processed and shipped from New York. Please allow 4-6 weeks for delivery.
WHO DELIVERS THE PROGRAM?
All Ashby's Great Expectations sessions and reinforcement modules are easily delivered by one adult facilitator.
Facilitators are typically local school, church or community organization faculty members selected, supervised and compensated by
the host school or organization.
IS IT POSSIBLE TO OFFER THE 12-WEEK CORE PROGRAM AND NOT THE REINFORCEMENT PHASES (EMBED & ENCORE)?
Yes, but it's not recommended. The Embed and Encore reinforcement phases strengthen and build-upon the 10 skills and attitudes
developed during the core portion of the process. They are a very important part of the Ashby's Great Expectations experience, and a
major contributor to the remarkable growth and improvement achieved by the overwhelming majority of LCG class members.
Both Embed and Encore are easy and inexpensive to adminster, and research shows the return-on- investment (ROI) is remarkably
high. All schools and organizations offering the Ashby's Great Expectations core program are strongly encouraged to include both
phases in their plans for students.
HOW ARE FACILITATORS COMPENSATED?
Any compensation provided for the delivery of Ashby's Great Expectations classes is provided by the host school, church or community
organization, and may be incorporated into the "tuition" charged to program participants. Ashby's Great Expectations instructors are
school, church or community organization employees or agents, not agents, employees or representatives of The Leadership Capital
Group LLC or any of its divisions or affiliates.
HOW ARE FACILITATORS TRAINED?
The materials provided to Ashby's Great Expectations instructors are among the best in the industry. As a result, most experienced
instructors and school teachers don't require special training. However, for those new to leadership skills training a 3-day facilitator
conference by LCG representatives can be scheduled locally.
For more information about the cost of facilitator conferences and conference scheduling please email us at firstname.lastname@example.org or
speak to your local Ashby's Great Expectations representative.
DOES LCG ASSIST WITH THE ARRANGING OF CORPORATE OR COMMUNITY SPONSORS?
No. As much as it might like to, The Leadership Capital Group LLC is not able to assist with the arranging of support from other
organizations. Any such efforts are solely a local responsibility.
WHAT STUDENT MATERIALS ARE PROVIDED BY LCG AND WHAT NEEDS TO BE PROVIDED BY SCHOOLS AND COMMUNITY
The Leadership Capital Group LLC agreed to several policy adjustments in April 2010 to enable school, church and community
organization officials to capitalize on their ability to buy books and other course materials at rates available only to not-for-profit
organizations. The new policies have resulted in a significant reduction in the per-student fees originally established by LCG for its
Ashby's Great Expectations courseware.
The Leadership Capital Group LLC typically provides the following student materials and services for its current courseware fee:
A) One Student Guide per student (with 3-ring binder),
B) One Student Attache' Case per student,
C) One Prior Learning Portfolio Supplement per student,
D) One Progress Report per student (plus several extras),
E) One Great Expectations T-shirt (or comparable substitute) per student
F) One Certificate of Completion per student with matching folder (plus several extras).
Schools, churches and community organizations hosting Ashby's Great Expectations classes typically provide the following student
materials and services:
A) The appointing of an Official Client Contact,
B) The organizing of classes,
C) Up to 3 softcover textbooks per student (cost: approximately $30 per person),
D) The program delivery, and
E) A variety of inexpensive handouts and program awards (average total of $5 per person)
The cost per person of the materials and services provided by schools, churches and community organizations may be incorporated
into the "tuition" charged to participants.
It's important to remember that the Great Expectations process is sold in a bundled format only, which means that all materials and
process phases (24-Session Core Program, any Embed or Encore reinforcement phases) are included in one tuition charge, and that
no materials or process phases are sold separately.
School and communityorganization officials promise to adhere to this provision as a part of their Application & Agreement.
WHAT IS THE LCG RETURN POLICY?
The Leadership Capital Group LLC wants all clients and class members to be happy with their courseware investments. Therefore, a
one-time refund (minus $49 original shipping and handling per set) will be provided to participating schools, churches and community
organizations wishing to return up to 10% of any order of 100 (total) units or less of Ashby's Great Expectations student courseware sets
within sixty days of the original shipment date. (*)
Original Purchase = 100 sets of student courseware materials
Eligible for Return & Refund per LCG Policies & Restrictions = Up to 10 sets
This policy is intended to help minimize any expense to parents, schools, churches or community organizations created by students
wishing to cancel or postpone their participation in a Great Expectations class just prior to Session #1 of the core program. Returns
may be made by authorized client representatives at any time within the sixty (60) day period provided all items are unused, intact
and in their original packaging.
The LCG return policy applies only to orders of 100 total units or less of Ashby's Great Expectations courseware purchased from LCG by
participating schools, churches and youth organizations.
Materials purchased from LCG affiliate or reseller organizations are excluded from this return policy.
LCG does not attempt to influence local enrollment, refund or registration policies, nor does it issue materials or refunds to individual
class members, consumers or facilitators. School, church and community organization officials should please be sure to contact The
Leadership Capital Group LLC by email for an address confirmation prior to the return of any Great Expectations materials.
WHAT IS THE ROLE OF THE OFFICIAL CLIENT CONTACT?
One of the challenges LCG faced several years ago when it was first starting to expand involved trying to communicate with multiple
authorized representatives within client organizations. Given the nature of our business the result was often more mis-communication
than anything else, and an endless battle trying to keep our email lists and other contact information current.
We solved the problem by simplifying our communications with clients purchasing courseware from us via the establishing of one
person per client as the official contact. The result has been a big improvement in our communications with customers, far fewer
miscommunications, and a much more efficient and cost-effective way of doing business. Happily, our best customers seem to like the
current approach as much as we do, so we're pretty sure we've created a comfortable way of doing things for everybody.
The Official Client Contact is the person who handles all communications to and from The Leadership Capital Group LLC and/or its
authorized affiliate on behalf of his or her organization. Most often a senior administrator with a reputation for being organized,
outstanding client contacts have a deep-seated belief in the Ashby's Great Expectations process and the important benefits to be had
by those taking the program. A prior history in sales is considered a plus, as is some business or other private-sector experience.
In addition to handling all communications, most client contacts also serve as the person primarily responsible for all matters
pertaining to the offering of Great Expectations programs within the school, church or community organization, including:
Any Promotional Efforts to Help Fill Classes
The Enrolling of Students
The Maintaining of all Records
The Scheduling of Classes
The Ordering of Student Materials
Assuring the Proper Use of all Materials
The Resolving of any Difficulties
The Assigning of Instructors & Class Assistants
The Collecting of Any Tuition Payments from Students and Parents, and
The Purchasing of Textbooks, Course Awards and the Other Locally-Provided Course Materials
Of course, the fact most secondary school administrators, and most church and organization officials have extensive experience
organizing and presenting educational programs makes getting a good system in place a great deal easier.
WITH WHOM ARE PARENTS & STUDENTS CONTRACTING WHEN ENROLLING IN AN ASHBY'S GREAT EXPECTATIONS CLASS?
The Leadership Capital Group LLC serves only as a provider of courseware to Ashby's Great Expectations classes. Host schools,
churches and community organizations accept full responsibility for all aspects of the organizing and presenting of all Ashby's Great
Expectations programs, including, but not limited to, the safety of all participants, the assuring of quality and the resolving of any
difficulties or conflicts.
WHAT ARE THE REQUIREMENTS FOR FACILITATORS? (*)
All Ashby's Great Expectations instructors must:
A) Show proof of a minimum of a Bachelor's Degree from a regionally-accredited college or university,
B) Be endorsed by his or her immediate supervisor,
C) Have at least five years of professional teaching or leadership training experience, and
D) Have an active LCG facilitator agreement.
(*) Instructor requirements are adjusted as appropriate for those teaching classes outside the USA.
WHAT IS THE IMPACT ON THE ORGANIZATION CULTURE?
Dr. Frank Ashby wrote a popular book for managers and executives several years ago called Revitalize Your Corporate Culture.
Inspired by research suggesting a connection between comprehensive leadership training and improvements in organizational work
environments, Dr. Ashby showed that once a certain number of people within an organization began practicing the interpersonal
aspects of a quality leadership process a very positive ripple effect began happening within the culture of the organization. Follow-up
studies at several universities confirmed the merits of the theory, and included additional evidence showing a connection between
comprehensive (i.e. multi-phase, multi-year) leadership training and ongoing increases in worker morale, motivation and loyalty, and
ongoing decreases in absenteeism, turnover and formal complaints.
The findings and recommendations in Revitalize Your Corporate Culture apply as much to American secondaryschools, churches and
community organizations as they do to business organizations. With all the concern today about the effects of chronic bullying, peer
ridicule and elite cliques on the emotional development and well-being of teenagers, The Leadership Capital Group LLC believes that
processes like Ashby's Great Expectations offer important benefits to not only program participants, but also the environments in which
they live, work and learn.
WHAT ARE THE PRIMARY TEACHING TECHNIQUES?
One very important distinction between Ashby's Great Expectations programs and a typical high school or middle school course is the
amount of student activity and participation involved in each session. Good training programs keep students actively involved
throughout the majority of most meetings. There is much less emphasis on note-taking and far less lecturing and explaining of things
by facilitators. LCG programs are known for sweeping people into action early at every session and keeping them positive, involved
and enthusiastic (P-I-E) pretty much continuously. It's very important that all Ashby's Great Expectations facilitators truly embrace this
Those leading Ashby's Great Expectations classes are asked to keep clearly in mind that the core program is first and foremost a
training process designed to build and practice new skills, not an educational process designed to provide new knowledge. Some
compare our teaching techniques to those of a baseball or basketball coach at a team practice. The emphasis is on "doing" and
practicing in a laboratory-like setting. There's a lot of activity, and very little passive listening, note-taking and test-taking. Both
approaches have their place, of course. And one is no better than the other. But in a training program like Ashby's Great Expectations
for High-Potential Teenagers and Ashby's Great Expectations for Working Adults it's important instructors view themselves more as
coaches and less as teachers. On average, Ashby's Great Expectations instructors do far less talking and explaining of things than most
outstanding high school and middle school teachers, and far more interactive facilitating, encouraging and coaching.
Ashby's Great Expectations facilitators will find a good deal of detail about the special learning environment created in
Ashbyclassrooms in their instructional materials. Among other things, they'll find that everything we do in every session of the
process(es) is positive, not negative or even constructively critical. We build exclusively on strengths, not weaknesses, and use heavy
doses of appreciation and applause to motivate and inspire. The uplifting, confidence-producing building-block techniques LCG
members have been using with managers and executives for nearly thirty years have stimulated transformations and break-throughs
in thousands of adult class members. And they'll do precisely the same thing for serious-minded teenagers in the hands of a sensitive,
yet demanding instructor. All it takes is an appreciation for the very special training techniques employed in Ashby's Great
Expectations programs, and a willingness to let the process unfold over time for each class member.
HOW HARD IS IT TO ORGANIZE AND RUN THE EMBED REINFORCEMENT PHASE?
There's really very little effort and expense involved, despite the enormous training-related value of the modules. Most clients think of
their Embed phase as simply an ongoing series of self-improvement workshops, each announced in advance and involving any
number of graduates from any number of core program classes. No special materials are required, and only one faculty member is
needed to facilitate each meeting regardless of the number of participants.
Embed meetings involving a large number of core program graduates are typically held in the host organization auditorium or
gymnasium. Participants are asked to bring only an open mind, a willingness to participate and their Ashby's Great Expectations
Student Guides. There are no extra charges of any kind and although strongly encouraged by most organizations and institutions,
attendance is strictly voluntary.
Emprovide a potent opportunity for Ashby's Great Expectations graduates to keep strengthening and building-upon their skills. A
number of co-teaching and co-leading opportunities for both graduates and class assistants is also a part of every meeting.
Most business clients schedule one Embed module per week for employees, although some prefer a bi-weekly schedule. Several
larger-sized (Fortune 500) organizations now schedule at least one Embed module each day of the week (M-F) for maximum employee
convenience and benefit.
ARE PRINTED BROCHURES & OTHER PROMOTIONAL ITEMS AVAILABLE?
The Leadership Capital Group LLC does not distribute brochures or other promotional items directly to prospective class members. A
(downloadable) flyer and larger-sized brochure will be available shortly in the FAQ section of this website for local duplication.
Ashby's Great Expectations t-shirts and other LCG clothing items are provided exclusively to class members, facilitators and class
assistants as a part of the program materials. These items are not sold separately.
These skills have enabled good
people to do great things for
They are the skills our young
people need to compete in a global
economy. And the sooner in life
they start working on them the
Franklin C. Ashby, Ph.D.
American Council on Education
FAQ's: Schools, Churches &